Customer Satisfaction

Mobile application that allow shoppers to send real time feedback directly to the store manager

Mobile applications and real-time dashboard to start a dialog with your customers to improve their shopping experiences, thus grow loyalty and visit frequency.

Have you had any shopping experience that you still remember?

Now, this experience can instantly reach the management of the stores where you live!

How? Very simple:
1. Install the Kualita application
2. Complete the active questionnaires as soon as you enter the partner stores
3. You accumulate points
4. Turn points into prizes, guaranteed!

Whether you hire an employee, product or service, or you want an improvement in experiences, Kualita connects you with your favorite brands in real time. With brands that are determined to team with you for top experiences.

And because every effort needs to be appreciated, Kualita and partner brands reward you with prizes, which you earn guaranteed, prizes that you approach with each completed questionnaire or friend invited and registered in Kualita.

The reporting component of the application keeps you updated with the score you have accumulated as a result of your activities and, depending on the points that you have managed to accumulate, you can claim the prizes available in the virtual awards store in the application.

User motivation

User motivation

Select favorite shopping locations to filter survey

Select favorite shopping locations to filter survey

Map with stores around me

Map with stores around me

Editing profile

Editing profile

Redeem prizes when enough points collected

Redeem prizes when enough points collected

Gamification leaderboard between Kualita users

Gamification leaderboard between Kualita users

Kualita user dashboard

Kualita user dashboard

Kualita gamification points balance

Kualita gamification points balance

The challenge

Our first client - Hollow Men, the mystery shopping agency - wished to find out how real customers experience shopping wherever they go. And we had already a plan to do just that based on our trade marketing experience with many researches. Expensive researches, that very often showed unlisted products as present in stores and other signs that told us to find a way to really know a shopper 's experience while in store.

The idea

Create an app for both Android and iOS that would allow shoppers to send feedback directly to the store manager in order to fix an experience, solve a problem, praise an employee or simply send a suggestion for future experiences.

The results

Android and iOS mobile application enhanced by gamification to engage consumers in feedback sessions, while companies get a dynamic real time analyse of consumers feedback.